Seattle Sky Palace offers an elevated experience for luxury stays, celebrations, corporate gatherings, and special occasions. To provide every guest with an exceptional experience while protecting the property, our neighbors, and future guests, the following policies apply to all reservations.

Each reservation includes accommodations for up to 10 overnight guests, unless otherwise specified in your reservation confirmation.

Any gathering, celebration, meeting, dinner, reception, or event involving more than 10 total people (including non-overnight visitors) must be disclosed and approved in writing by Seattle Sky Palace before arrival.

Events or gatherings exceeding 10 total people without prior written approval are strictly prohibited and may result in:

• Immediate termination of the reservation
• Removal from the property without refund, where permitted by law
• Minimum $500 policy violation fee
• Additional charges for cleaning, damages, overtime staffing, security, or other costs incurred
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• $500 Refundable Security Deposit
• Refunded following successful inspection with no damages or policy violations.

• $500 Administrative Fee (Non-Refundable)
• Licensed third-party security required at $50 per hour during event hours.

• In-house event security required at $25 per hour, in addition to third-party security requirements.

Unless otherwise approved in writing, total attendance shall not exceed 50 persons at any time.

Corporate productions, commercial events, or large private functions require separate written approval.

Guests are expected to respect neighboring businesses, tenants, and the surrounding community.

Quiet Hours:
10:00 PM – 8:00 AM

Excessive noise, disruptive behavior, unauthorized amplified music, or repeated neighbor complaints may result in:

• Immediate termination of the reservation
• Removal from the property
• Additional security charges
• Loss of security deposit
• Applicable damage or policy violation fees

Guests are expected to leave the property in reasonably clean condition.

Basic cleanup includes:

• Disposing of trash
• Removing decorations
• Cleaning excessive spills
• Returning furniture to its original location

Additional cleaning charges may apply for excessive cleaning, stains, confetti, glitter, smoke odors, or other extraordinary conditions.

Tables, chairs, linens, decorations, dinnerware, and event equipment are available upon request.

Please coordinate all rentals with management prior to arrival.

Only approved vendors may deliver or install large event equipment unless otherwise authorized.

Outside catering is welcome.

Guests serving alcohol are solely responsible for complying with all applicable federal, state, and local laws.

Seattle Sky Palace does not provide alcohol service and assumes no responsibility for alcohol-related incidents, injuries, or violations.

Commercial photography, media production, content creation, advertising campaigns, influencer events, or filming require separate approval and pricing.

Standard overnight reservations do not include commercial usage rights.

Seattle Sky Palace is committed to providing prompt, professional guest support throughout your stay.

If you require assistance during check-in or experience difficulty accessing the property, please contact us immediately using the contact information provided with your reservation.

During periods of high guest volume, simultaneous guest arrivals, or unforeseen operational circumstances, please allow up to 60 minutes for a response to non-emergency check-in requests. Most requests are answered significantly sooner.

Emergency situations involving guest safety, fire, flooding, medical emergencies, building security, or complete loss of access will receive priority attention.

Guests are responsible for remaining available after requesting assistance. If Seattle Sky Palace returns a call, leaves a voicemail, sends a text message, or otherwise attempts to provide assistance within the response period but the guest cannot be reached, declines to respond, leaves the property, or otherwise ends communication, Seattle Sky Palace will be considered to have made a reasonable effort to provide assistance.

Guests should inspect the property immediately upon arrival.

Any concerns regarding:

• Cleanliness
• Maintenance
• Appliances
• Amenities
• Furniture
• Utilities
• Access
• Safety concerns

should be reported immediately so management has an opportunity to investigate and resolve the issue.

Seattle Sky Palace is committed to resolving legitimate concerns whenever reasonably possible.

Guests agree to provide management with a reasonable opportunity to inspect and correct any reported issue before:

• Leaving the property
• Securing alternative accommodations
• Initiating a chargeback
• Requesting a refund

Many concerns can be resolved promptly when reported during the stay.

By remaining in and occupying the property after check-in, guests acknowledge that they have accepted the accommodations in their present condition, except for any issues promptly reported to management.

Continued occupancy after a reported issue has been addressed, or after declining reasonable solutions offered by management, may affect eligibility for refunds or credits.

Refund requests will be evaluated based on the specific facts of each reservation, including:

• When the issue was first reported
• Whether Seattle Sky Palace was promptly notified
• Whether management was provided a reasonable opportunity to resolve the concern
• Whether the guest remained available for communication after requesting assistance
• Communication records, call logs, text messages, emails, photos, videos, and other documented evidence
• Applicable booking platform policies
• Applicable federal, state, and local laws

Failure to provide Seattle Sky Palace with a reasonable opportunity to resolve a reported concern, or failure to respond to our return calls or messages after requesting assistance, may affect eligibility for a refund.

Seattle Sky Palace is not responsible for loss, theft, or damage to guests' personal property.

Guests are responsible for the conduct of all members of their party and any invited visitors.

The primary guest accepts financial responsibility for damages, excessive cleaning, policy violations, missing items, and any additional costs resulting from the reservation.

By confirming a reservation, entering the property, or hosting an approved event at Seattle Sky Palace, the guest acknowledges that they have read, understood, and agree to comply with this Event, Guest & Property Policy.